The Clayton County Police Department E911 Communications Center receives and dispatches emergency and non-emergency calls for police, sheriff, fire and emergency medical services.
The E911 Communications Center is staffed by state-certified communications officers who are trained to answer and process 911 and other emergency telephone calls and dispatch public safety responders using state-of-the-art communications equipment
These communications officers are also trained to correspond with communication impaired callers using TDD technology. We are also able to converse with and people with language barriers of all types using the AT&T language line.
The Clayton County E911 Communications Center is staffed by state-certified telecommunicators who are also trained in Emergency Medical Dispatch (EMD) and CPR. EMD training is a national certification and helps our telecommunicators better assist the citizens of Clayton County by providing medical instructions before an ambulance gets on the scene. The Clayton County E911 Communications Center handles approximately 7,352 emergency calls a week and approximately 6,514 non-emergency calls weekly. This breaks down to approximately 1,050 emergency calls in a 24-hour period along with 930 non-emergency calls taken in the same period. We are also trained to communicate with communication impaired callers using TDD/TTY technology.
What is an Emergency?
An emergency is any occurrence that requires the immediate dispatch of Police, Fire and Medical Services.
What type of incidents should be reported to 911?
Any incident that threatens health, life or property should be reported to 911. Crimes that are in progress, threatened or have already occurred as well as fires or medical problems requiring emergency assistance are some examples.
What type of incidents should NOT be reported to 911?
The 911 center is not prepared to give directions, weather reports or answer questions about school closings. We also encourage citizens to find alternative solutions to problems such as keys locked in a car or power outages. Remember, 911 is for emergencies. If the lines are tied up with non-emergency calls, you may not be able to get help as quickly as you need. For incidents of a minor nature, you can call the E911 Non-Emergency number at (770)477-3550.
How do I handle my unauthorized alarms?
The unauthorized Alarm Division is responsible for the enforcement of Clayton County Code of Ordinances, Chapter 54: Law Enforcement, Article III – Alarm Systems. You may review this Code Section in its entirety at www.Municode.com. To register your alarm, or pay your fines, call False Alarm Administrator Karen Ammons at (770)472-8188.
An unauthorized (false) alarm occurs when your monitoring company calls E911 Dispatch to request police or other emergency personnel to respond to your alarm location, and there is NO tangible evidence of forced intrusion, criminal activity, fire or medical emergency, or similar occurrence found by the emergency responder. The purpose in Article III is to regulate the installation and use of alarms systems, to establish standards for control of and maintenance of the various alarm systems that are intended to bring about emergency personnel response, and to provide for user fees and penalties for violations. Property owners, tenants and/or management companies are considered alarm users where any alarm system is installed and activated. Current name and contact information is required by this enforcement agency for any alarm system located in the jurisdiction of the Clayton County Police Department. No annual registration fee is currently required.
Only (3) police responses to false alarms are allowed within the consecutive 365-days prior to the date a false alarm occurs. Exceeding (3) false alarms in side period will result in charges as follows:
- 1 – 3 false alarms in consecutive 365 days prior to the date of false alarms: No Charge
- 4 – 6 false alarms in consecutive 365 days prior to the date of false alarms: $25 per dispatch
- Any alarms over (6) alarms in consecutive 365 days prior to the date of false alarms: $50 per dispatch
The Clayton County Police Department E911 Communications Division welcomes you to explore a career as a Dispatcher I, Dispatcher II, Dispatcher III or Part-time Call Taker. Our department is certified by the Commission on Accreditation for Law Enforcement Agencies (CALEA) and serves as the dispatch center for the Clayton County Police Department, Clayton County Sheriff’s Office, Clayton County Fire & Emergency Services as well as the cities of Riverdale, Jonesboro, Forest Park, Lake City, Morrow and Lovejoy.
This career field is ideal for a person with good communication and multi-tasking skills, and the ability to work under stressful conditions.
See if you are qualified to join the team of unseen heroes who are often the first point of contact for citizens in need of emergency services and help make a difference in someone’s life.
Using a computer-aided dispatch system (CAD), a 911 operator receives emergency calls requesting police, fire, medical or other emergency services. The operator must determine the nature and location of the emergency, determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures.
High school diploma or GED; little or no previous experience or training. Must be at least 18 years of age. Must be a citizen of the United States or repatriated or naturalized citizen of the United States. Must obtain and maintain State of Georgia Telecommunications, Emergency Medical Dispatch, Cardiopulmonary Resuscitation (CPR) and First Aid certifications. Must pass a background investigation and obtain a GCIC (Georgia Criminal Information Center)/NCIC (National Criminal Information Center) certification within one year of hire date. May be required to attain and maintain additional certifications specific to assigned unit.
|Communications Dispatcher I||$34,913|
|Communications Dispatcher II||$36,692|
|Part-Time Call Takers||$15.11 per hour|
The mission of the Clayton County Police Department E911 Communications Division is to be committed to providing quality communication services to the citizens of Clayton County. We will also maintain the highest professional standards and strive towards excellence through strong community relationships while meeting the public safety needs.
The vision of the Clayton County Police Department E911 Division is to be dedicated in providing emergency communication services throughout the public safety community by intergrating these services, a strong sense of confidence, commitment, and trust will ensure a level of pride for all Clayton County citizens.
The Clayton County Police Department E911 Communications Division answers approximately 1,050 emergency calls and 930 non-emergency calls daily, totaling approximately 685,000 calls each year.
All E911 employees are CPR and Emergency Medical Dispatch (EMD) certified, enabling them to give life-saving instructions until help arrives.
Our department subscribes to the Language line which can translate over 140 languages. It is normally accessed by using three-way calling.
Our department operates with two (2) twelve hour shifts with rotating days off. Our department is a 24-hour monitoring dispatch.