OFFICE OF PROFESSIONAL STANDARDS
CAPTAIN CRAIG HAMMER, COMMANDER
770-477-3603


General Information

The goal of the Office of Professional Standards is to insure that the integrity of the department is maintained through a system of internal discipline where objectivity, fairness, and justice are assured by an intensive, impartial investigation and review process.

The Office of Professional Standards is assigned to the Chief's Staff and its commanding officer reports directly to the Chief of Police. Employees are assigned to this unit by the Chief of Police and serve at the pleasure of the Chief.

The Office of Professional Standards is responsible for:

• Recording, registering and controlling the investigations of complaints against employees or the department
• Supervising the fair and impartial investigation of alleged or suspected misconduct within the department
• Conducting other investigations assigned by the Chief of Police
• Maintaining the confidentiality of internal affairs investigations and records
• The coordination of investigations involving the discharge of firearms

The Office of Professional Standards has the primary responsibility for the investigation of the following types of complaints:

• Complaints involving criminal activity
• Complaints against all personnel of the rank of Sergeant and above
• Complaints of sexual harassment
• Complaints of racial discrimination
• Officer involved shootings in accordance with S.O.P. / Procedure A5, Use of Force
• Review and investigation of all complaints of excessive force and brutality
• Any other investigation as directed by the Chief of Police

The following types of complaints will normally be investigated by a supervisor assigned to the employee's division:

• Complaints of harassment
• Complaints of demeanor
• Violations of departmental policies, procedures, rules or regulations not specifically assigned to the Office of Professional Standards, however, if it appears that an investigation may cause a conflict of interest within the division, or at the discretion of the Chief of Police, an investigator from the Office of Professional Standards may be assigned to an investigation of the above types.

Officer Commendations

Officers of the Clayton County Police Department strive to provide the best possible law enforcement services available. If you have encountered an officer whom you wish to commend for outstanding performance in the line of duty your comments are welcome and appreciated. Commendations for officers may be mailed to: Clayton County Police Department, Attention: Chief of Police, 7911 N. McDonough Street, Jonesboro, Georgia 30236. If possible, list the date and time of the incident, the location of the incident, the officer(s) involved and any additional information you wish to share. Commendations will be disseminated through the Chain of Command to the officer for which the commendation is directed and will be made a part of the officer's personnel file.

Officer Complaints / Department Policy

It is the policy of the Clayton County Police Department to provide citizens with a fair and effective avenue for redress of their legitimate complaints against police department employees; to protect employees from false charges of misconduct or wrongdoing; and to provide accused employees with due process safeguards.

To maintain the integrity of the Clayton County Police Department and its employees, this department will not hesitate to impose disciplinary actions on employees who have violated laws, ordinances, and departmental rules and regulations; to dismiss employees who prove to be unfit for their assigned duties and to dismiss unjustified allegations against innocent employees.

While encouraging the filing of legitimate complaints against employees as means by which they can be held accountable to the public, this department simultaneously seeks to hold members of the public responsible for the filing of false and malicious allegations against police employees. In these latter cases, the complainant will be informed that legal action may be taken against them.

The Clayton County Police Department will investigate all allegations of employee misconduct, including anonymous allegations, received from any source outside or inside the department.

Complaint Process

Citizen complaints may be lodged in person at the police headquarters building located at 7911 North McDonough Street, Jonesboro, Georgia 30236, by mail by sending the complaint via U.S. Postal Service to Clayton County Police Department, Attention: Office of Professional Standards, 7911 N. McDonough Street, Jonesboro, Georgia 30236, or by telephone by contacting the Internal Affairs Unit at 770-477-3603 or any officer of the Clayton County Police Department.

Complaints on departmental employees will be accepted as follows:

Phone calls concerning complaints received during normal working hours, 8:00 am to 5:00 pm, Monday through Friday will be transferred to the Office of Professional Standards. If an Investigator in the Office of Professional Standards cannot be located, the complainant will be transferred to the appropriate Watch Commander who will receive the complaint.

If a complaint is received by phone at hours other than 8:00 am to 5:00 pm, the call will be transferred to the Watch Commander. If the Watch Commander is not available the complainant will be so advised and arrangements will be made to have the next immediate supervisor contact the complainant.

If a complaint is lodged in person during normal working hours, 8:00 am to 5:00 pm, Monday through Friday the complainant will immediately be taken to the Office of Professional Standards. If an Investigator in the Office of Professional Standards is not available at that time, the person will then be taken to the Division Commander in charge of the officer in question. If the officer in question is not known, then the person will be taken to the Uniform Division Commander who will assign a person to take the complaint. Once the complaint has been taken it will be forwarded to the Office of Professional Standards. If appropriate, it will then be reassigned by the Office of Professional Standards to the employee's Division Commander for investigation.

Complaints received by mail will be forwarded to the Office of Professional Standards. An Investigator in the Office of Professional Standards will take the appropriate action or forward the complaint to the appropriate Division Commander for investigation.

Complaint Disposition

Generally all internal investigations must be completed within four (4) to six (6) months of initiation and if longer than that the investigator will contact the complainant every thirty (30) days to update them on the case status until the case is closed. If completion is not possible the time limit may be waived with the approval of the Chief. The complainant will be advised of the delay by the officer assigned to the case and of the possible completion date.

Upon completion of an internal investigation, the investigating officer will classify the incident using one of the following six (6) categories:

• Not involved - Not involved means that the accused officer was not present at the time the alleged misconduct occurred.
• Unfounded - Unfounded means that the allegation is false or not factual.
• Not Sustained - Not sustained means that there is insufficient evidence to either prove or disprove the allegation.
• Exonerated - Exonerated means that the incident occurred, but was lawful and proper.
• Policy Failure - Policy failure means that the allegation is true, and the officer's action was consistent with departmental policy, however the policy should be changed or modified.
• Sustained - Sustained means that the allegation is supported by sufficient evidence to justify a reasonable conclusion that the allegation is factual.

Appropriate disciplinary action will be taken against Police Department employees who are found to have Sustained complaints against them.

Complainants are encouraged to file legitimate complaints against officers in person. Complainants are reminded that they will be held responsible for filing false and malicious allegations and that appropriate legal proceedings could be instituted by individual officers.

2013 Statistical Information

Case Status
Citizen Complaint
Internal Complaint
Total Complaints
Administratively Closed 1 4 5
Exonerated 40 23 63
Not Sustained 68 12 80
Open 2 7 9
Sustained 20 120 140
Unfounded 9 2 11
Grand Total 140 168 308
Percent Sustained 14.29% 71.43% 45.45%

2010 CLAYTON COUNTY GEORGIA POLICE DEPARTMENT
7911 N. MCDONOUGH STREET, JONESBORO GEORGIA 30236
(770) 477-3747
EMAIL: webmaster@claytonpolice.com